Clinic Policy

                                                                Bookings, Cancellation and Rescheduling Policy

• A missed appointment is a loss to three (3) people, the client who missed the valuable time, another client who could have used the valuable time and the Clinician who was ready and prepared for the treatment.
• Please be considerate of others and provide at least 48 hours’ notice to cancel or reschedule your appointment.
• Please bear in mind that SkinDerma often maintains a waiting list for clients who would prefer to come in at more convenient times. By advising our team of your availability you will be assisting the smooth operation of treatments performed at SkinDerma.
• A treatment will be forfeited if less than 48 hours or no notice is provided to cancel/reschedule an appointment. We strongly encourage providing as much notice as possible to avoid inconveniencing our other clients and staff.
• SkinDerma provides you a courtesy reminder regarding your appointment date and time prior to your treatment via SMS. 
• All bookings made online require a non-refundable deposit of 25% to secure your appointment.
• Cancellations made more than 48 hours prior to the appointment will be eligible for a deposit refund. Please contact SkinDerma to discuss this if required. 

• This policy is strictly observed and fees will always apply without 48 business hours’ notice. Cancellations will incur the following fees: 

1.   24 or less business hours’ notice – full fee 
2.   24 – 48 business hours’ notice – 50% of fee 
3.   Cancellation on the day – full fee 
4.   DNA (Did not arrive) – full fee 

This policy is essential to ensure SkinDerma can meet its many obligations with staff, suppliers & outgoings. When a client does not attend an appointment or changes appointment arrangements at short notice, it prevents the business from offering that time to another client. Please note that rescheduling cancelled appointments can be difficult as our Therapist is booked in advance, all reasonable efforts will be made to reschedule cancelled appointments.

Our cancellation policy is strict and is enforced. 

                                                                                            Refund Policy                                                         

Products

Please note we do not refund for products purchased. We will offer a store credit or exchange if product is returned within 2 weeks, un-opened and in its original packaging.

Treatments

As there is no guarantee with any treatment it is essential that the client understands treatments are not an exact science. Every person is different and may react differently. Whatever the outcome, the service has been provided, and it is therefore not possible for SkinDerma or the consulting therapist to refund treatment fees. This is non-negotiable. SkinDerma will make every reasonable effort to achieve the aesthetic outcome the client requests, however no guarantees are offered in relation to the effects of any treatment performed.

SkinDerma has a strict ‘no refund’ policy on all prepaid programs (whether these programs are paid in full or not) for change of mind reasons, in the event that your circumstances change, or in the event that you choose to discontinue treatments.

Prepaid programs will expire and will automatically be cancelled after 24 months from the date of purchase. No refunds or exchanges will be given.

All treatments and services are not transferable to other treatments or other individuals.

                                           Quality work, Quality products and a highly trained, experienced team!

Our priority is you – We strive to offer you the best. You will receive a thorough consultation prior to your procedure. We will provide you with all the necessary information and endeavor to explain and answer any questions before, during and after your treatment. We want your experience to be personal, informative, comfortable and for you to leave feeling like you can’t wait to come again. 

                                                                                 Suitability of Treatment

We do not automatically accept all clients for treatment. Some clients are unsuitable for the procedures performed at SkinDerma. We reserves the right to decline or cancel further management of any client if in the clinical opinion of the Dermal Therapist that the patient is unsuited for further care.

We do not guarantee or warrant that any procedure will benefit the client or have guaranteed outcomes. As a client at SkinDerma, you acknowledge that there is no guarantee of results for any procedure. Whilst every effort is made to achieve desired outcomes you as the client understand that these are not guaranteed.

                                                                       Communications with the Clinic

All written correspondence to our clinic and the practitioners should be through our email.

                                                                         Skin Gym Terms & Conditions

How are the memberships paid?

Memberships are paid by direct debit weekly, fortnightly or monthly through a 3rd party called Aglow. Some fees apply.

Duration and Renewal: 

Membership go for 6 or 12 months. Bespoke membership plans can be tailer-made for clients with specific concerns and conditions.

Memberships can auto renew - or a new membership can be established at the end of their plan. (Two weeks’ notice is required if you want to stop the renewal or extend the membership period.)

Cancellation policy: 

Notice period: Members wishing to cancel their memberships are required to provide a notice of at least 30 days. This ensures adequate time for us to process the cancellation.

Method of Cancellation: 

Cancellations should be communicated via email to our email address to ensure proper documentation.

Rollover Services: 

If there are any unused services when the cancellation notice is given, these do not roll over after the membership is cancelled. 

Non-transferable: 

Memberships are personal and non-transferable. The member cannot transfer remaining benefits to someone else when cancelling. 

No Refunds: 

Given the nature of our membership program, we do not offer refunds for the unused portion of their memberships upon cancellation. 

Failed Payment Procedures:

Reattempts: If the payment is set up for weekly frequencies, aglow will reattempt the missed payment with the following week's payments. For all other payment frequencies such as fortnightly or monthly, we reattempt the payment 2 days after the failed payment.

There is a failed payment administration fee of $7.00 (excl. GST) to cover the costs associated with managing and reattempting the payment.