The Fine Print – SkinDerma, Port Macquarie

 At SkinDerma, we aim to provide professional, personalised care in a safe and welcoming environment. Our Fine Print outlines our booking, payment, treatment, and membership policies so you can enjoy your experience with clarity and confidence. 

• Please provide at least 48 hours notice if you need to cancel or reschedule.
   
• Missed appointments or short-notice cancellations prevent others from booking and may incur fees.
   
• Our cancellation fees:
   
  • Less than 24 hours’ notice: full treatment fee
     
  • 24–48 hours’ notice: 50% of fee
     
  • Same-day cancellation or DNA (Did Not Attend): full fee
     
• Online bookings require a 25% non-refundable deposit.
   
• Deposits are refundable if you cancel more than 48 hours prior to your appointment.
   

Tip: We maintain a waiting list - giving notice helps us offer appointments to other clients.

Treatments:

• Treatments are tailored to your individual skin needs. Results vary and cannot be guaranteed.
   
• We do not offer refunds for treatments, including prepaid programs, packages, or change-of-mind cancellations.
   
• Prepaid programs expire after 12 months from the date of purchase.
   
• Treatments and services are non-transferable to other clients.
   

Products:

• Refunds are not available for purchased products.
   
• Exchanges or store credit may be offered if products are returned within 2 weeks, unopened and in original packaging.

• Not all clients are suitable for every procedure. Your therapist may decline or cancel treatments if a procedure is not appropriate for your skin or health.
   
• While we aim to achieve the best results, no procedure guarantees outcomes.

We love seeing you at SkinDerma, but please note:

• Friends: Friends are welcome to wait in our waiting area, as there is no space in the treatment rooms.
   
• Children: Our clinic is not suitable for children. Most treatments take at least an hour and there is no one available to supervise. This helps us ensure a safe, calm, and relaxing environment for everyone.

• Please send all correspondence via email to ensure proper documentation.
   
• Phone calls are for appointment scheduling or urgent enquiries.

Payment & Duration:

• Memberships are paid weekly, fortnightly, or monthly via Aglow.
   
• Memberships last 6 or 12 months and can be tailor-made for specific concerns.
   
• Memberships may auto-renew, with two weeks’ notice required to cancel.
   

Cancellation & Refunds:

• Provide 30 days notice to cancel.
   
• Memberships are non-transferable.
   
• Unused services do not roll over after cancellation.
   
• No refunds for unused portions of the membership.
   

Failed Payments:

• Weekly payments are reattempted automatically.
   
• Fortnightly or monthly payments are reattempted 2 days after a failed payment.
   
• A $7 administration fee (excl. GST) applies for failed payments.

• We provide high-quality products, professional treatments, and a highly trained team.
   
• Every client receives a thorough consultation prior to treatments.
   
• We ensure your experience is informative, comfortable, and results-driven.